Cancellation and Refund
Return Policy for Physical Products
Books and Journals
14-day return window from delivery date
Product must be unopened and in original condition
Return shipping costs borne by the customer unless the item is defective
Refund processed within 7-10 business days after receiving the returned item
Replacement available for damaged or defective items
Conditions for Returns
Items must be returned in original packaging
All accompanying materials must be included
Return authorization number required (obtainable from customer service)
Clear photos of damaged items required for defective claims
Original order number must be provided
Coast of postage/delivery charges will be borne by the customer.
Digital Products Refund Policy
Ebooks and Digital Content
15-day refund window from purchase date
Refund only available if content has not been downloaded
No refunds on partially downloaded or accessed content
System logs will be checked to verify download status
Refund processed to original payment method within 7 business days
Special Cases for Digital Content
Technical issues preventing download: Extended support provided
Compatibility issues: Format conversion assistance available
Corrupt files: Immediate replacement provided
Wrong purchase: One-time exchange for the correct title (If the correct title has a higher price, the customer must pay the price difference. No refund will be provided if the correct title has a lower price)
Cancellation Policy
Physical Products
Orders can be canceled before shipping.
Full refund for canceled orders, A processing fee (10%) may be deducted.
Cancellation request must be made within 24 hours of order placement
Digital Products
Cancellation is only available before download initiation (i.e. if download link is generated or delivered, no cancellation is possible)
Refund for canceled digital orders - 7 working days after approval.
No cancellation after download link activation
Cancelation and withdrawal of Research Articles and Books
No cancellations & Refunds are entertained for Research Article Publications & Books.
No cancellations & Refunds are entertained for services including books, chapters, research article publication.
For all shipping and return-related queries:
Important Notes
All refunds are processed in the original payment method
Bulk order returns may require special authorization
Special editions and limited prints may have different return policies
Digital content sharing or redistribution is strictly prohibited
We reserve the right to modify these policies with prior notice
Policy Updates
Last Updated: February 5, 2025
These policies are subject to change
Updates will be notified through email and website announcements
Continued use of our services implies acceptance of current policies
For detailed terms and conditions, please visit RSYN Research Policies